Customer Service Representative

Auckland, New Zealand
Reference No: WD-0001246

What's the role?

We are looking for a passionate Customer Service Representative to join our Customer Service team in Auckland. This is a unique opportunity for someone who is driven and organised. You will be surrounded by a supportive and like-minded team.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

As a Customer Service Representative, you will be responsible for customer requests and needs over the phone, ensuring queries are answered with the goal of a first contact resolution or within agreed response times, while providing technical assistance. and selling products online.

We have over 30,000 employees across 120 countries.

What do we offer?

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

Why should you apply?

We employ many different nationalities within Hilti New Zealand and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate.

What you need is:

  • Strong communication and interpersonal skills
  • An excellent sales manner
  • A head for both business and technology
  • A proactive personality and drive to succeed
  • Ability to develop loyal customer relationships

If we’re impressed with your CV, we’ll invite you for an interview and introduce you to the team.

“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”

- James, Customer service representative (sales)

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